(Policy Brief — Last Updated: 27/08/2025)
We welcome enquiries, feedback, and suggestions about our work.
You can contact us by email at: 📧 editor@project1-vwq5nhicyc.live-website.com
We aim to acknowledge all emails within 5 working days.
We take complaints seriously and aim to resolve them fairly and promptly. Complaints may relate to:
Accuracy of our publications.
Fairness or balance of editorial content.
Accessibility or usability of our website.
Handling of personal data.
If you wish to make a complaint:
Please email us at editor@project1-vwq5nhicyc.live-website.com with the subject line “Complaint”.
Include your name, contact details, and a clear description of your concern.
If relevant, please provide the title or link to the publication or page in question.
We will acknowledge your complaint within 5 working days.
We aim to provide a full response within 20 working days.
If further investigation is needed, we will let you know and keep you updated.
Where a mistake has been identified, we will take corrective action (e.g. amending or clarifying a publication).
If you are not satisfied with our initial response, you may request a review. Your complaint will then be re-examined by a senior member of Policy Brief.
If your concern relates to personal data (e.g. access, correction, erasure), please see our Privacy Policy and state your request clearly in your message. These requests will be handled in line with UK GDPR.
If your complaint relates to data protection and you remain dissatisfied, you may escalate the matter to the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.
We may update this Contact & Complaints Policy from time to time. Updates will be posted on this page with a new “last updated” date.
